ISPEP - Classroom Training

Classroom Training

2009 Dates:

June 19-21, 2009 – Well-mannered Weekend (Business & Social Etiquette)

If you register by May 10 SAVE $250 with coupon code EARLYBIRD at checkout

June 5-7, 2009 - Well-Mannered Weekend (Managing Protocol Issues)

If you register by May 5 - SAVE $250 with coupon code EARLYREG at checkout

Managing Protocol Issues Weekend ™

Come spend a weekend with Cynthia W. Lett CPP CEP and Robert W. Frye CPP CMP for an in-depth study of protocol and international etiquette issues. There will be enlightening discussions about currently used norms and proper rules of protocol that you need to know if you are a meeting or event planner, a protocol officer or the host of international visitors. During the weekend you will learn from a former Chief of Protocol in Iraq and former Chief of Protocol for AT&T and Lucent Technologies (Robert Frye) and International Meeting Planner and former Chief of Protocol for MCI Telecommunications (Cynthia Lett) how to handle any protocol issues you would come across with planning distinguished guest visits, international meetings and domestic events. This program is not only focused on you but also will be attended by professional protocol consultants reviewing material for the certification (CPP) exam.

Weekend training programs are co-sponsored by The Lett Group These programs are held in suburban Washington, DC. You will be sent all hotel information when you register.Cancellations: If you cancel within 14 days of the seminar, no refunds will be available. At the discretion of ISPEP, a partial credit will be given for a future program if taken within one year of the original seminar date. Registration For All ISPEP Training Programs Includes: Deluxe Sleeping Room at hotel for two nights including taxes (additional fee)*

Training by recognized international experts .
All Meals and Breaks from Friday Reception through Sunday Lunch,
5 course formal dinner with wine Saturday night
Comprehensive Study Handbook
Special Gifts
Free Parking.

Everyone (even non etiquette/protocol trainers) is welcome to attend and study with us. A certificate of attendance will be given at the end of the program. CEU credits will be available through Purdue University, West Lafayette, Indiana.

Well- Mannered Weekend™ - Intense Study of Etiquette

Come spend a weekend with Cynthia W. Lett CEP CPP, Robert W. Frye CPP CMP and/or another top expert for an in-depth study of etiquette (both social and business). You will be involved with discussions on current social norms and the proper way to handle any situation you come across.. Included is all training:

All meals and breaks from Friday lunch to Sunday Lunch
5 course formal dinner with wine Saturday night
Comprehensive Study Guide
Special Gifts
2 nights deluxe hotel room (additional fee)
Free Parking

This program is for all who are interested in gaining grace and confidence but also for professional etiquette consultants reviewing material for the certification exam.

Topics that will be covered during the Managing Protocol Issues Seminars (see below for Business & Social Etiquette topics):

Etiquette vs. Protocol
First Impressions
Verbal vs. Non-Verbal Greetings
Gestures
Value of Time-Promptness
Introductions
Demonstration of Receiving Line
Handling food and beverage at cocktails buffet
Informal place settings and table decoration
Utensils History of Dining Etiquette
Comparisons of Dining Styles (multi-cultural)
Elevators & Doorways
Cars, Taxi, Limousines
Being a houseguest
Theatre Etiquette
Golf Etiquette
Religious Etiquette Issues
Private Clubs
Telephones,Email,Faxes,Conference Calls, PDA's
Office Decorum
Out of the Office with a Client

The Buffet Lunch Questions and Answers

Conversation & Small Talk
Order of Precedence
Rules
Forms of Address
Seating Etiquette & Protocols
Business,meal,dais,ceremonies,social at home
Greetings
Networking Techniques
Relationship Building
Master of Ceremonies Duties
Presenting Awards
Introducing Speakers
Business Entertaining
Invitations and RSVP's Name Tags (design and placement)
Receptions (guest vs. host duties)
Tipping Peoples Names – not always easy
Formal Table Settings and Decoration Choosing and Ordering Wine/cocktails
Types of service
Podium Etiquette and Introductions
Food Specific Etiquette

Topics that will covered during the Business & Social Etiquette Well-Mannered Weekend:

Making a great first impression
Greetings
Hugs, Kisses and Handshakes
Introductions
Non-Verbal communications
Correspondence
Electronic etiquette
Travel etiquette
Office etiquette including cubicles
Gift giving
Dining out
Table manners
Telephone etiquette
Conversation skills
Listening skills
Networking
Interviews
Theatre etiquette
Elevator etiquette
Attributes of successful leaders
Forms of address
Invitations and RSVPs
Dining utensil recognition
Forms of service
Dressing for the occasion
Graduation etiquette
Golf etiquette

Certified Etiquette Professional® is the proprietary international expert status for Etiquette Consultants who teach or consult on etiquette but are not necessarily involved with protocol issues. Exams are available on-line for taking at your convenience. If you qualify, you will be able to take the exam online and receive feedback within 48 hours about whether you passed. There is a four-hour time limit to take the exam (you will need all 4 hours). There is a Sample exam for anyone to try (no fee).

By taking the Sample Exams you will learn the type and style of questions that will appear on the actual exam. All interested parties from wherever in the world are welcome to come and study with us. You will receive a certificate of attendance at the conclusion of the program. §§ Certified Protocol Professional® (CPP) is the proprietary international expert status for the Protocol Industry. Due to advances in technology and the desire to keep costs at their minimum for professionals associated with ISPEP, we are offering the exam on-line.

If you qualify, you will be able to take the exam online and receive immediate feedback about whether you passed. There is a Sample Exam on-line now for anyone to try out (no fee). By taking the Sample Exam you will learn the styles of questions and get a good feeling about the information you will need to have to pass the CPP® & CEP® exams.